We at elegantwallex always aim to create the best shopping experience for our customers. However, we understand that products do not always meet your expectations. To protect customers’ interests and maintain transparency during the shopping process at elegantwallex shop, we have established a return and refund policy. This policy will assist you in carrying out the necessary procedures in case you need to return or request a refund.
Return Conditions
We allow returns within 15 days from the date you receive the product. To be eligible for a return, the product needs to meet the following requirements:
- Product condition: Product must be new, unused and with labels intact.
- Original packaging: Products must be returned in the original packaging, including all accessories and documents (if any).
- Proof of purchase: A receipt or proof of purchase is required when requesting a return.
- Other conditions: Products purchased during final promotions will not be refunded.
Return Process
- Contact us: To initiate the return process, please contact us via [email protected] or the phone number provided on elegantwallex.com . We will support you every step of the way.
- Send product: Once your request is approved, please send the product to the address below:
- Return address in the United States: 332 S 17th St, Camden, NJ 08105, United States.
Shipping costs for returned products will be paid by you.
Refund
Once the product is sent back and has been inspected, we will issue a refund within 3-4 business days. Refunds will be made via the payment method you used when placing your order. Refund times may vary depending on your bank or payment provider.
Returns Are Not Eligible
We do not accept returns for products that are used, damaged due to customer error or are no longer in their original condition.
Contact Us
If you have any questions about our returns and refunds policy, please contact us via [email protected] or the phone number on elegantwallex.com